Nine Standard Operating Procedures — one for each module. These are the step-by-step procedures professionals follow in the field. Execute them, don't improvise.
Identity verification, local vs. domain resets, and post-reset confirmation. The first ticket every help desk tech handles.
UAC, installation types, post-install verification, and common error resolution. Covers silent installs and uninstallation.
Layered troubleshooting from physical to DNS. ipconfig, ping, nslookup, and winsock reset in the right order.
Clear stuck queues, reinstall drivers, add printers by IP. The print spooler nuclear clear is in here.
Test before replace. Link light → cable swap → port test → cable tester → NIC check. Physical first, always.
Isolate first for ransomware. Dual scan with Defender + Malwarebytes. Persistence check. Post-removal verification. Education.
Identify the bottleneck with data — CPU, RAM, Disk, or Network. Task Manager → Resource Monitor → Event Viewer sequence.
Verify identity, unlock accounts, reset passwords, manage group membership, create users. Never skip identity verification.
8-step hardening baseline: patches, accounts, Defender, Firewall, BitLocker, SMBv1, services, and audit logging.