9 modules across two tiers. Each one is a complete training unit with conceptual knowledge, a standard operating procedure, and applied practice scenarios.
The core tickets every help desk tech handles daily. Master these first.
Local vs. domain accounts, identity verification, MFA recovery flows, and post-reset confirmation.
UAC, MSI vs. EXE, installation types, silent installs, verification steps, and uninstall procedures.
OSI layer troubleshooting, DHCP/APIPA diagnosis, ipconfig/ping/nslookup toolkit, and DNS resolution.
Print spooler management, queue clearing, driver reinstall, TCP/IP port setup, and offline printer resolution.
Cat 5e through Cat 8 standards, T568B wiring, RJ-45 crimping, cable testing, and link light diagnosis.
Deeper technical skills that qualify you for IT Support and junior sysadmin roles.
Malware types, IOCs, ransomware isolation protocol, dual-scanner removal, persistence mechanisms, and prevention.
CPU/RAM/Disk/Network bottleneck identification, Task Manager deep-dive, Resource Monitor, Event Viewer, and Reliability Monitor.
ADUC operations: unlock, password reset, account creation, OU placement, group membership, and offboarding procedures.
Least privilege, BitLocker, Windows Firewall, SMBv1 removal, audit policies, and the CIS benchmark approach.