therarestheart.io · Learn IT
Every module follows the same structure: Learn It, Do It, Apply It. Start at Tier 1. Go as far as you want.
// find your path
Every path leads to the same curriculum — but knowing your starting point helps you know where to land first.
No experience needed. Start at Module 1 and build from zero — real skills, real scenarios, no shame.
Building toward Help Desk, CompTIA certs, or cybersecurity? These modules map directly to real job tasks.
Understand what's happening with your systems. Know enough to ask the right questions and spot bad advice.
// curriculum
Structured around real IT roles. Every module links to an SOP, a scenario, and interview prep.
The single most common Tier 1 ticket. Learn why lockouts happen, how to verify identity securely, and the exact 7-step procedure used in real IT environments. Includes three real-world scenarios and interview prep.
Installing programs correctly, checking system requirements, running as administrator, and confirming success. Includes clean uninstall procedures and what to do when the installer fails.
From "is it plugged in" to ipconfig, ping tests, DHCP troubleshooting, and when to escalate. Covers APIPA, DNS flush, Wi-Fi profile removal, and driver reinstall.
Physical check, connectivity, queue management, spooler nuclear clear, driver reinstall, and add-by-IP. Covers USB and network printers with escalation criteria.
Cat5e through Cat8, RJ-45 and fiber connectors, T568B wiring standard, cable tester use, switch port cycling, and NIC troubleshooting in Device Manager.
Ransomware isolation, safe mode scans, Windows Defender, Malwarebytes, persistence removal (Task Scheduler / run keys), browser reset, and post-removal hardening.
Task Manager, Resource Monitor, Event Viewer, chkdsk, sfc /scannow — reading what the system is telling you and fixing it the right way. CPU, RAM, disk, and network bottlenecks.
Identity verification, ADUC account unlock and password reset, expiry check, group membership, new user provisioning, and account disable for offboarding. RSAT included.
Windows Update, local admin audit, standard user enforcement, Defender, Firewall, BitLocker, disable SMBv1, and audit policy configuration. The foundation every technician needs before SOC.
// the TRH method
The concept explained like a human being — why it exists, how it works, and what goes wrong. No jargon walls.
CONCEPT + CONTEXTStep-by-step SOP procedure. What it actually looks like — including what happens when it goes wrong.
LAB + HANDS-ONReal scenarios. Resume bullets. Interview framing. The exact language hiring managers want to hear.
RESUME + INTERVIEWModule 01 is open. No signup. No paywall. Just real IT knowledge — the way it should be.